What happens when the Kickstarter ends?
Once our Kickstarter ends, you will receive a receipt for your chosen Kickstarter pledge; we encourage you to check this to ensure your pledge has gone through successfully. Please note that we won’t be fulfilling failed customer pledges so it is important that you check this so you get all of your Monsters of Drakkenheim items when it comes to fulfilment time!
BACKERKIT SURVEYS (SHIPPING & ADD ONS) Upon receiving your successful receipt from Kickstarter, this will now mean that your pledge has gone through and you can relax knowing that your Monsters of Drakkenheim products will be accounted for during manufacturing. However! Your steps do not end here… we will be sending out your BackerKit Pledge Manager Survey which is the place for you to select all the add-ons your heart desires! It is through these surveys that we will also charge shipping. Please note, your Kickstarter pledge receipt will say $0.00 shipping as we don’t charge that fee through Kickstarter. So all shipping related costs will come in the BackerKit survey section. Please note, we will only be delivering physical items to Backers who: A. Successfully pledge one of the Monsters of Drakkenheim Kickstarter tiers B. Successfully pay for shipping inside of their BackerKit survey
Last updated: March 26, 2024 06:41
Are all Stretch Goals free?
Setting stretch-goals gives us the opportunity to build on the already awesome content that awaits in the realms of Monsters of Drakkenheim, whilst also allowing us the chance to give back to our community. As some stretch goals come at a greater expense than others, this means that not all of these can come as a free addition. In light of this, any Stretch Goals that have the text ‘New Product’ next to it, means they will be available for purchase to all backers, should you choose to add them to your pledge. However, these new product stretch goals are included in our Ultimate Set
Last updated: March 25, 2024 04:13
Am I eligible for Stretch Goals
Stretch Goals that have the text ‘New Product’ next to it, will come at an added cost if you’re looking to purchase them. These (if applicable) will be specified on the Stretch Goal graphic on the campaign page, in Kickstarter updates and in BackerKit surveys.
All other Stretch Goals (those without the “add-on” text) will be free to backers! Please note if you pledge a digital only tier, you will only be eligible for digital Stretch Goals.
Last updated: March 26, 2024 06:41
How do I get add-ons?
There are two ways to get add-ons! Either add them to your pledge through Kickstarter when selecting your reward or via BackerKit after the campaign closes. Once you’ve received your BackerKit survey, you’ll have a second opportunity to select any add-ons that you would like to add to on top of your pledge tier. Ensure that your pledge is active inside of Kickstarter and shortly after our Kickstarter period ends, we will send you your BackerKit survey where you will be able to access your add-ons through the BackerKit Pledge Manager. Keep an eye on the updates section of the Kickstarter page for the “Post-Kickstarter Schedule” as this will advise as to when you can expect to receive your BackerKit survey.
Last updated: March 26, 2024 01:47
Will you ship to my country?
We ship almost everywhere in the world, however unfortunately due to import laws, customs or postal situations, several countries make it impossible for us to ship to them. In light of this, we are unable to ship to the below countries: Russia Ukraine Belarus Moldova Faroe Islands Virgin Islands Guam Seychelles Falkland Islands In addition, we cannot ship to any APO, FPO, DPO or PO box addresses. Certain countries will be liable for additional customs charges. These countries include: Brazil South Africa Chile Argentina Mexico
Last updated: March 26, 2024 06:41
How do I pay for shipping?
We don’t charge shipping through Kickstarter; shipping costs will be calculated through a program called BackerKit once surveys have been sent and dimensions/weights have been confirmed.
Please note, once you’ve made your pledge, on your receipt there will be a charge saying “$0.00 for shipping” - that is from Kickstarter only and shipping will be charged through BackerKit once the Kickstarter has ended. The estimated shipping costs on the Shipping Graphic of the Campaign page are based on current size and weight estimates of the products listed within each pledge tier and are subject to change. We aim to give the most close to accurate shipping prices as possible and don’t anticipate for confirmed shipping prices to stray far from this, however we appreciate everyone’s understanding that the global shipping industry is constantly changing.
Some of our products are still in the prototyping phase, which means as soon as their available weights and dimensions are available, the shipping price will be entered into your BackerKit survey. We design and manufacture our products internationally and will always aim to keep shipping prices as low as possible for our backers.
Last updated: March 26, 2024 06:41
Do your shipping estimates include VAT?
Please note that costs outlined on the Shipping Graphic are Ex VAT. VAT for our EU and UK backers will be charged as part of the BackerKit survey. Make sure you stay tuned in the Kickstarter updates for more details on VAT as the campaign progresses.
Last updated: March 25, 2024 04:13
Will I be able to change my address once the Kickstarter funding period ends?
The process of changing addresses once you’ve submitted your Kickstarter pledge will be dependent on where in the production and fulfilment process we are. We’d encourage all backers to use an address (if possible to the individual) that you’re as certain you can be, will be secure in 12 months time.
Last updated: March 25, 2024 04:13
How do I use the pledge manager BackerKit?
We encourage anyone needing BackerKit support to contact their website directly: https://help.backerkit.com/collection/544-im-a-backer
Last updated: March 25, 2024 00:49
What currency are the pledge tiers listed in?
United States Dollar (USD)
Last updated: March 25, 2024 04:13
Are you Wizards of the Coast?
No we are not, however we are operating under the Open Gaming Licence found here: https://media.wizards.com/2016/downloads/DND/SRD-OGL_V5.1.pdf
Last updated: March 25, 2024 04:13
Still have questions?
These general FAQs aim to answer the most common questions we receive, however we understand that not all answers may fit in here! If you have any questions beyond this FAQ, please send us a message via the Kickstarter inbox or send us an email to [email protected]
Last updated: March 25, 2024 04:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.